Support and Outsourcing Services
Millennium offers Millen-Care program, a selection
of IT professional support services that will cover just about
every imaginable support to keep an organization's IT operations
running smoothly.
Millennium's Millen-Care program is a comprehensive IT services assurance plan. It offers you a risk-free partnership
Millennium’s Millen-Care program guarantees your total peace of mind
Features:
- It supports an extensive range of multi-vendor products
- is multi-purpose, from troubleshooting to everyday operations
- pay-per-use service unit system where you are only debited for the actual service hours incurred
- Cancellation is allowed
- balance service units can be carried forward to another year
- offers phone and on-site support
- prompt and reliable service is assured
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Benefits:
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Service Assurance
Highly trained specialists and reliable services are the essential
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Quick Response Time
Every call for help is handled within guaranteed levels of response time, and routed to the relevant support specialist for resolution.
Our support specialists follow a proven standard operating procedure, and draw upon our Regional Help Desk's vast resolution database to speedily and reliably rectify your IT problem.
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Cost savings
With our pay-per-use formula, you pay only for the time and expertise engaged.
Our support specialists follow a proven standard operating procedure, and draw upon our Regional Help Desk's vast resolution database to speedily and reliably rectify your IT problem.
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Solid Alliance & Reliable Support
Our partnership with our network of principals and distributors provides the best price for third-party products.
Our close association with IT innovators means that we can advise on industry best practices.
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Subscribers can leverage on Millennium IT Intelligence, our
knowledge-based and customer-oriented approach that differentiates
us from other IT service providers.
Millennium’s Millen-Care basic program is now available in a choice of packages:
- Millen-Care Silver
- Millen-Care Gold
- Millen-Care Non-Stop
- Millen-Care Lite
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Millen-Care Program
- Millen-Care Silver/Gold
- 4 hr respond time
- 3 Year Service agreement
- Regular Office hour
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Millen-Care Non-stop
- 4 hour respond time
- 7 days x 24 hour Support
- 1 Year Service Agreement
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Millen-Care Lite
- Next business day
- 1 Year Service Agreement
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Want to know more details or subscribe, please click
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